Freetrack Q&A

Answers to common questions about Freetrack GPS tracking. If the answer to your question isn’t here please get in contact or call us on 0800 438 862.

How do I buy a Freetrack tracker?

You can purchase a tracker from any AVS reseller nationwide. We recommend professional installation to protect your product warranty.

Is there a contract term?

Not for Freetrack.

Your SIM provider may have a contract term (for on account SIMs) or top up requirements (for prepay SIMs). Check with your SIM provider for details.

Why do I need to supply a SIM card?

The SIM card is what allows the GPS data from the tracker to be communicated to the Freetrack app. The tracker also needs the SIM card to send SMS and phone call alerts. Without an active SIM card the tracker will not work.

What kind of SIM card does the tracker need?

You will need to supply and maintain a SIM card for your Freetrack tracker.

The tracker will operate with most NZ network providers including Spark, Vodafone and 2 Degrees. Choose a standard SIM card with SMS and calls enabled (if you want to receive SMS and phone call alerts for events such as alarm activation). Do not get a data only SIM.

We recommend using an on account SIM to ensure there is always credit. If you choose to use a prepay SIM it is your responsibility to comply with any network provider terms of service and to ensure the SIM remains active and has available credit.

Prepay SIMS must first be activated in a mobile phone before installing into the tracker. Check with your SIM provider for the latest instructions on doing this.

Are there any ongoing costs?

This depends on your SIM provider but in most cases there will be a data cost of somewhere around $2 per month (depending on your SIM provider and your SIM card plan). If you want to receive SMS and phone call alerts there will be additional charges from your SIM provider for these.

The Freetrack app is free to download and use.

Is there a limit to how many trackers I have on my account?

No – you can add as many Freetrack vehicle and asset trackers as you want to your account. You will be able to see them all at the same time.

Can I see all my trackers at once?

Yes you will be able to view all your Freetrack trackers (vehicle or asset) at once. Each tracker just needs to be paired with your account to be visible.

Can my staff have separate logins and access levels?

No, your Freetrack account has one username and password. However your login can be used on more than one device at the same time.

If you would like separate staff logins and access levels see our AVS GPS Tracking solution.

How do I view where a vehicle has been?

You can playback trip history directly on the Freetrack app.

Can I run reports on my vehicles?

No, reporting functionality is not included.

If you would like to run reports we recommend using our our AVS GPS Tracking solution.

How long is history stored for?

Trip history and event records are stored for 6 months.