AVS Reseller Returns Policy

This page is for AVS reseller use only. Products must not be returned without an RA (Return Authorisation) number which can be requested by completing the RA Request Form.

If you are an end user please contact your AVS reseller and refer to the Warranty Information page.

AVS Reseller Returns Policy

General

  • Products must not be returned without an RA (Return Authorisation) number which can be requested by completing the RA Request Form
  • Any product that does not have an RA number will not be processed and may be returned to you by courier at your cost
  • All RA’s must be returned within two weeks of the authorisation date otherwise the RA will be cancelled and you will need to submit a new request
  • All returned products are subject to inspection. The granting of an RA number is not acceptance of your request for warranty or credit.
  • Manta Electronics Ltd (Manta) reserves the right to request proof of purchase
  • The cost of returning the goods to Manta (whether for warranty or credit) is not covered by Manta
  • You may be charged additional costs relating to the return including (but not limited to) courier charges, parts and service fees
  • All sales are governed by Manta’s Terms and Conditions of Sale

Goods returned for warranty

  • This includes used goods returned for service, warranty claims, repairs or replacement
  • The warranty terms for each product will be adhered to
  • Any damage that is a result of misuse, abuse, neglect, accident, incorrect wiring, improper installation, repair or alteration or installation outside Manta’s approved resellers will void the warranty
  • Manta reserves the right to request proof of professional installation
  • Products must be properly packed – damage caused by bad packaging will void the warranty
  • If you have requested a complete replacement under warranty (i.e. a complete alarm or sensor kit) you must send us a complete set to start with. Any parts added to make up a complete set will be charged for (i.e. remotes, sirens, sensors or looms).
  • A service fee (on top of any parts used) will be charged if there was not a warranty issue and the fix could have been done by the installer (if in doubt call before removing the product). See AVS Reseller Guidelines for more information.

Goods returned for credit

  • Manta does not supply goods on a sale or return basis
  • Any request for a return for credit must be made within 30 days of the original purchase invoice. Please note that old model / old version product will not be credited under any circumstances.
  • Non-stock items, special or modified goods that have been produced to order will not be credited
  • Product must be returned in new, un-used condition in the original, undamaged packaging
  • If Manta agrees to accept the returned goods:
    • A reseller will receive a credit or partial credit to their account which can be used to purchase alternative replacement product
    • If a reseller requests a credit payment instead, or if you are a retail customer, if Manta agrees, Manta will credit the invoice value less freight charges and a 20% re-stocking fee.

AVS Reseller Guidelines

Please call us on 0800 438 862 or 09 476 8052 BEFORE you remove the alarm. The problem can often be diagnosed and solved over the phone.

NOTE: A service fee (on top of any parts used) will be charged if there is not a warranty issue and the fix could have been done by the installer.

Have you checked …

Are the remote batteries flat?

  • A minimum acceptable voltage is 3.1 volts
  • A dim or flashing remote LED indicates flat batteries
  • Test even if the customer says they have changed the batteries – ‘new’ batteries can be flat if they have been sitting
  • Batteries should be changed every 18-24 months under normal use conditions.

Does the emergency disarm PIN code work?

  • ALWAYS try the emergency disarm PIN code BEFORE removing the alarm
  • If the customer does not know the PIN call us with the alarm serial number – factory set PIN codes will be supplied to installers only (not end users)
  • 95% of the time the PIN code will disarm the alarm and we can diagnose over the phone why the alarm is not responding to the remotes and/or re-code the remotes using the PIN code.

Have you checked the programming?

  • If you think the alarm is not functioning ‘normally’ call us BEFORE removing the module
  • 95% of the time non-normal operation can be fixed over the phone with programming
  • If in doubt call us!

Alarm module service returns

If we haven’t been able to diagnose the problem over the phone and have provided you with an RA number for an alarm module please follow these guidelines:

  1. Include at least one remote with the module
  2. Modules are usually reset during service so any remotes not returned will need to be learnt back in
  3. If Manta sent you a replacement module with new remotes (before you returned the faulty module) please return the new remotes with the faulty module. If you return the existing remotes we will charge you for the new remotes.
  4. Modules must have an undamaged build date/serial number sticker
  5. If you have requested a complete replacement under warranty (i.e. a complete alarm or sensor kit) you must send us a complete set to start with. Any parts added to make up a complete set will be charged for (i.e. remotes, sirens, sensors or looms).
  6. A service fee (on top of any parts used) will be charged if there was not a warranty issue and the fix could have been done by the installer (if in doubt call before removing the product).

More information